By downloading, installing, or using Buddy Elderly (the "App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the App. Use of the App is also subject to our Privacy Policy, which is incorporated into these Terms by reference.
These Terms constitute a legally binding agreement between you and Melanca BV, a company registered in the Netherlands (KVK: 50737244) ("we", "us", "our").
Buddy Elderly is a friendly phone companion that helps an older adult use their phone by talking or typing. Features include:
The App is a helper. It is not an emergency service or a medical, monitoring, or care service, and it is not a substitute for professional care or for contacting the emergency services.
You must be at least 18 years old to use the App. By using it you confirm that you are 18 or older. If you set up the App on behalf of a family member, you confirm you have their agreement to do so.
You agree to use the App only for lawful, personal purposes. You may not:
Buddy's replies are generated automatically by an artificial-intelligence model. They may occasionally be inaccurate, incomplete, or unsuitable. Buddy does not provide medical, legal, financial, or other professional advice, and you should not rely on it for such matters. Always use your own judgement and consult a qualified professional where appropriate.
We aim to keep the App running reliably, but we do not guarantee uninterrupted service. The App depends on third-party infrastructure (mobile networks, cloud servers, AI and voice services, and your phone's own apps) that we do not control. We are not liable for service interruptions.
All intellectual property rights in the App and its content belong to Melanca BV or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the App for personal, non-commercial purposes.
To the maximum extent permitted by applicable law, Melanca BV shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the App, including but not limited to a call or message not being delivered, an emergency call not connecting, or reliance on an AI-generated reply.
Our total liability in any matter arising from these Terms shall not exceed the amount you paid for the App in the 12 months preceding the claim (or €10 if the App was free).
Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, to the extent such limitation is not permitted by law.
The App is currently free to use. We reserve the right to introduce paid features in the future. Before any charge is introduced, you will be clearly notified of the pricing and terms, and you will not be charged without your explicit prior consent.
You may stop using the App at any time by uninstalling it. We may suspend or terminate your access if you breach these Terms. On uninstalling, information stored on your device is deleted.
We may update these Terms from time to time. We will notify you of significant changes through the App. Continued use after changes constitutes acceptance. If you do not accept the new Terms, stop using the App.
These Terms are governed by the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands, without prejudice to your rights as a consumer under the laws of your country of residence.
If you are an EU consumer, you may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.
If you have questions about these Terms, please contact Melanca BV at:
Email: privacy@buddy-company.com
Address: Lindenlaan 3, 3925 JA Scherpenzeel, Netherlands