By downloading, installing, or using Buddy Psych (the "App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the App. Use of the App is also subject to our Privacy Policy, which is incorporated into these Terms by reference.
These Terms constitute a legally binding agreement between you and Melanca BV, a company registered in the Netherlands (KVK: 50737244) ("we", "us", "our").
Buddy Psych is a mental health companion app that provides AI-powered conversational support, guided therapy exercises (CBT, DBT, Mindfulness, Schema Therapy, Burnout Recovery), mood tracking, and breathing exercises. The App is designed to support general wellbeing through evidence-informed self-help techniques.
⚕️ Buddy Psych is a support tool, not a substitute for professional mental health care. Buddy cannot diagnose, treat, or prescribe. Always consult a qualified mental health professional for diagnosis or treatment, and contact emergency services if you are in crisis.
You must be at least 18 years old to use Buddy Psych. By using the App, you confirm that:
You are solely responsible for:
We are not responsible for outcomes resulting from your use of the App's suggestions in place of professional care.
You may not use the App to:
We aim to keep the App running reliably, but we do not guarantee uninterrupted service. The App depends on third-party infrastructure (AI processing, cloud servers, voice synthesis) that we do not fully control. We are not liable for service interruptions.
IMPORTANT: This App is a wellbeing support tool, not a crisis service.
We do not guarantee that:
If you are in immediate danger or experiencing a mental health crisis, contact your local emergency number (112 in the Netherlands, 911 in the US, 999 in the UK) or a crisis helpline directly. Do not rely solely on this App in an emergency.
All intellectual property rights in the App and its content belong to Melanca BV or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the App for personal, non-commercial purposes.
To the maximum extent permitted by applicable law, Melanca BV shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the App, including but not limited to:
Our total liability in any matter arising from these Terms shall not exceed the amount you paid for the App in the 12 months preceding the claim (or €10 if the App was free).
Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, to the extent such limitation is not permitted by law.
The App is currently free to use. We reserve the right to introduce paid features in the future. Before any charge is introduced, users will be clearly notified of the applicable pricing, billing frequency, and cancellation terms. You will not be charged without your explicit prior consent. Subscriptions, if introduced, may be cancelled at any time and will not auto-renew without your agreement.
You may stop using the App at any time by deleting your account or uninstalling the App. We may suspend or terminate your access if you breach these Terms. On termination, your data will be deleted as described in our Privacy Policy.
We may update these Terms from time to time. We will notify you of significant changes through the App. Continued use after changes constitutes acceptance. If you do not accept the new Terms, stop using the App.
These Terms are governed by the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands, without prejudice to your rights as a consumer under the laws of your country of residence.
If you are an EU consumer, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
If you have questions about these Terms, please contact Melanca BV at:
Email: privacy@buddy-company.com
Address: Lindenlaan 3, 3925 JA Scherpenzeel, Netherlands